Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deweyspizza.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering systems, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Dewey's Pizza operates the website deweyspizza.click and provides food ordering and related services to customers across the United States. We are the data controller responsible for your personal information collected through our Services.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect several types of information from and about users of our Services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our Services — for example, by creating an account, placing a food order, signing up for our newsletter, participating in a promotion, or contacting our support team — you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: First name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and mailing address.
• Account Credentials: Password and other authentication information used to create or access your account.
• Payment Information: Credit or debit card numbers, billing details, and other financial information necessary to process transactions. Note: Full payment card details are processed by our third-party payment processors and are not stored on our servers.
• Order Information: Food preferences, customization choices, order history, and delivery instructions.
• Communications: Any messages, feedback, reviews, complaints, or other content you submit to us via contact forms, email, or other communication channels.
• Promotional Data: Information provided when participating in surveys, contests, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website or use our digital Services, we and our third-party service providers may automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type, device identifiers, screen resolution, and language settings.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, navigation paths through our website, and interactions with our digital content.
• Log Data: Server logs, error reports, access times, and other diagnostic data generated by your use of our Services.
• Location Information: General geographic location inferred from your IP address, or more precise location data if you grant permission through your device settings (for example, to identify nearby store locations or estimate delivery ranges).
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please see Section 8 (Cookie Usage) for more details.

2.3 Information from Third Parties

We may also receive information about you from third parties, such as:

• Social media platforms (if you connect your account or interact with our social media pages).
• Third-party food delivery and aggregator platforms that facilitate orders on our behalf.
• Marketing partners and analytics providers who help us understand user behavior and preferences.
• Business partners with whom we run joint promotions or co-branded offers.
• Fraud prevention and identity verification services.

3. How We Use Your Information

We use the information we collect for a variety of purposes that are necessary to provide our Services, comply with legal obligations, and improve your experience. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparation, delivery coordination, and payment processing.
• Create and manage your account, including authentication and profile management.
• Communicate with you about your orders, including confirmations, status updates, and delivery notifications.
• Respond to your customer service inquiries, complaints, and support requests.
• Facilitate transactions, refunds, and adjustments where applicable.

3.2 Analytics and Service Improvement

• Analyze how users interact with our website and Services in order to identify areas for improvement.
• Conduct internal research and product development to enhance menu offerings, user interface, and overall service quality.
• Monitor website performance, diagnose technical issues, and ensure system security and reliability.
• Aggregate and anonymize data for statistical analysis and reporting purposes.

3.3 Marketing and Promotions

• Send you promotional emails, newsletters, and special offers related to Dewey's Pizza products and services, where you have consented or where permitted by applicable law.
• Display personalized advertisements based on your interests, preferences, and browsing behavior, including through third-party advertising networks.
• Run loyalty programs, contests, and sweepstakes in which you choose to participate.
• Notify you of new menu items, seasonal specials, and limited-time offers.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us at [email protected]. Please note that even if you opt out of marketing messages, we may still send you transactional communications related to your orders or account.

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws and regulations, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.
• Enforce our Terms of Service and other legal agreements.
• Detect, prevent, and investigate fraudulent activity, unauthorized access, and other illegal conduct.
• Respond to legal process, subpoenas, court orders, and requests from law enforcement agencies.
• Establish, exercise, or defend legal claims.

4. How We Share Your Information

We do not sell your personal information in the traditional sense. However, we may share your information with certain third parties in the circumstances described below. Where applicable under California law (CCPA/CPRA), we will provide appropriate notice before sharing your data in ways that constitute a "sale" or "sharing" for cross-context behavioral advertising purposes.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which we have engaged them. Such providers include:

• Payment Processors: To securely process credit/debit card transactions and other forms of payment.
• Delivery Partners: Third-party delivery services or drivers who fulfill your food delivery orders.
• Cloud Hosting and IT Services: Providers who host our website, databases, and infrastructure.
• Email and Communication Services: Providers who send order confirmations, marketing emails, and transactional messages.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Platforms: Tools used to manage and respond to customer inquiries.
• Marketing and Advertising Partners: Platforms that assist with online advertising, retargeting, and campaign management.
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent transactions and activities.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, or court order.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and your information becomes subject to a different privacy policy.

4.4 Aggregated or Anonymized Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other purposes without restriction.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All such individuals are subject to confidentiality obligations.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) requirements through our payment processing partners. We do not store complete card numbers on our systems.
• Regular Security Assessments: We conduct periodic reviews and audits of our security practices and systems to identify and address vulnerabilities.
• Incident Response: We maintain procedures to detect, respond to, and notify affected users of data security incidents as required by applicable law.

5.2 Limitations

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable United States federal and state privacy laws.

6.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the data and our purposes for processing it.

6.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, where we are required to retain the data to comply with a legal obligation, complete a transaction, or detect security incidents).

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another entity.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" (for cross-context behavioral advertising purposes) of their personal information. If we engage in activities that qualify as a sale or sharing under California law, you may submit an opt-out request by contacting us at [email protected] or through any opt-out mechanism we provide on our website.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation data, financial account information, and similar categories) to only those uses that are necessary to provide the Services you request.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of service because you exercised your rights under applicable privacy law.

6.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension in writing. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf; the agent must provide proof of authorization and we may still require you to verify your identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The criteria we use to determine retention periods include:

• Account Data: Retained for the duration of your account and for a reasonable period thereafter to allow you to reactivate your account, handle disputes, or comply with legal obligations.
• Order and Transaction Records: Typically retained for a minimum of seven (7) years to comply with tax, accounting, and financial record-keeping requirements under U.S. federal and state law.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which we retain only minimal information to document your opt-out preference.
• Usage and Analytics Data: Typically retained in identifiable form for up to 24 months, after which it may be aggregated or anonymized for ongoing analytical purposes.
• Legal Compliance Data: Retained for as long as required by applicable law, regulation, or legal process.

When personal information is no longer required for any of these purposes, we will securely delete, anonymize, or archive it in accordance with our data retention and destruction procedures.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage objects) to enhance your browsing experience, analyze website traffic, and deliver targeted advertising.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features. For more detailed information about how we use cookies and how to manage your preferences, please refer to our Cookie Policy, which is available on our website.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13. If you are under 13, please do not use our Services or provide any information about yourself to us.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected information from or about a child under 13, please contact us immediately at [email protected].

Additionally, in compliance with the Children's Online Privacy Protection Act (COPPA), we do not direct our website or Services toward children, and we do not knowingly allow children under 13 to register accounts or participate in our Services.

10. International Data Transfers

Dewey's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. However, some of our third-party service providers may be located in or operate servers in other countries.

If your personal information is transferred to a country outside the United States that may have different data protection laws than your home jurisdiction, we will take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

By using our Services, you acknowledge that your information may be processed in the United States, where privacy laws may differ from those in your country or state of residence. If you are located outside the United States, please be aware that the information you provide to us may be transferred to and processed in the United States.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dewey's Pizza. This Privacy Policy applies only to information collected by us through our own Services.

We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of every website you visit before submitting any personal information. The inclusion of a link on our website does not imply our endorsement of the linked website or service.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals your preference for websites not to track your online activity across different sites and services. Currently, there is no universally accepted standard for responding to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT signals from your browser. However, you can manage your preferences regarding cookies and tracking technologies as described in Section 8 above.

13. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became fully effective on January 1, 2023. These rights include, but are not limited to:

• The right to know what personal information we collect, use, disclose, and sell or share.
• The right to delete personal information we have collected from you (subject to certain exceptions).
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 calendar days (with possible extension to 90 days upon notice).

California residents may also designate an authorized agent to make a request on their behalf. Authorized agents must provide written permission signed by you and may be required to verify their identity directly with us.

14. Filing a Privacy Complaint

We take privacy complaints seriously. If you believe that we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern directly.

14.1 Contact Us First

Please submit your complaint or concern to:

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days. If we are unable to resolve your complaint to your satisfaction, you have the right to file a complaint with an appropriate regulatory authority.

14.2 Regulatory Authorities

Depending on your state of residence, you may file a complaint with one or more of the following regulatory bodies:

• California Residents: The California Privacy Protection Agency (CPPA) — the state agency established under the CPRA to enforce California privacy law. Visit cppa.ca.gov for more information.
• All U.S. Residents: The Federal Trade Commission (FTC), which enforces consumer protection laws including privacy-related violations. Visit ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• State Attorneys General: Many U.S. states have attorneys general offices with consumer protection divisions that handle privacy-related complaints. Please check your specific state's Attorney General website for contact information.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or operational requirements. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a revised "Last Updated" date at the top.
• Sending a notification email to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.